Montana Retailers — Dispatch times and order details
Made to order
Find dispatch times and order details for orders made specifically to a customer's specifications. All dispatch times below are indicative.
Please note that our production and shipping department will be closed due to the summer holidays in weeks 29, 30 and 31. The phone will still be open in Customer Service from 10 — 12 am and 1 — 3 pm.
Some product variations are offered as Quick Ship with a shorter dispatch time – download overview (PDF). Special requests are not possible and if you select a mix of products it will always follow the longest dispatch time. Discounts and promotions can not be combined with Quick Ship.
Quick Ship orders are binding and cannot be modified or cancelled. Ordering is possible in Design Pro in the module "Quick Ship". Please be aware that the dispatch times below are indicative.
It is possible to order discontinued colours twice a year. The delivery weeks are week 14 and 40 and the order deadlines are 1 February and 1 August. A surcharge of 30% is calculated – download overview (PDF)
Orders with discontinued colours should be made in Design Pro. This is done by making a regular order on a random available colour and writing a note in "order notes" saying e.g. Order should be in discontinued colour 106 Latte.
Who should I contact for support?
To ensure the most effective communication and support for our retailers, we have made a contact list for inquiries.